Terms of Service

Version 1.0 · Effective May 18, 2026.

These Terms of Service (the “Terms”) form a binding agreement between you (or, where you act on behalf of a legal entity, that entity — together with you, “Customer,” “you,” “your”) and GrowthHackers LLC, a Wyoming limited liability company with its principal place of business at 1309 Coffeen Avenue, Sheridan, Wyoming 82801, USA (operating as “qlows,” “we,” “us,” or “our”), and govern your access to and use of the qlows web app, MCP server, APIs, and related services (collectively, the “Service”). By creating an account, clicking “I agree,” signing an order form that references these Terms, or otherwise accessing or using the Service, you accept these Terms and represent that you have authority to bind your organization to them.

If you do not agree, you must not access or use the Service. If you reside in the European Union, the United Kingdom, or Switzerland and use the Service for personal, non-business purposes, additional consumer rights apply — see Section 21.

1. Acceptance and Scope

These Terms apply to all access to and use of the Service. Order forms, the Pricing page, the Privacy Policy, the Cookie Policy, the Data Processing Addendum (the “DPA”), the Sub-Processors list, and any documentation we publish on qlows.com are incorporated by reference. If you have signed an enterprise order form, that order form supplements (and, where inconsistent, supersedes) these Terms only with respect to the specifically conflicting provisions.

Each version of these Terms is identified by a version number and effective date in the header. Material changes are governed by Section 16.

2. Definitions

• Affiliate means an entity controlling, controlled by, or under common control with a party.
• AI Provider means any third-party provider of large language models, embedding models, or related inference services that the Service uses, including Anthropic, OpenAI, and others identified on the Sub-Processors list.
• Customer Content means all data, files, text, images, prompts, responses, and other materials that Customer or its Users upload to, transmit through, or generate within the Service, including RFPs, RFQs, RFIs, IFBs, tenders, SOWs, security questionnaires, past proposals, and responses gathered through Q-Routing.
• Documentationmeans our published guides, API references, MCP documentation, and the Service’s in-product help.
• Magic Linkmeans a token-based URL we generate that allows a third-party respondent (an “SME”) to answer specific Q-Routing questions without creating a qlows account.
• Output means any artifact the Service generates from Customer Content, including requirement extractions, compliance matrices, classifications, suggested drafts, summaries, and risk flags. Output is a subset of Customer Content for ownership and processing purposes (see Section 9).
• Service means the qlows web application at app.qlows.com, the demo at demo.qlows.com, the MCP server, our APIs, and any other features we make available under these Terms.
• Sub-Processor means a third party that processes Customer Content on our behalf. The current list is published at qlows.com/legal/subprocessors.
• Tier or Plan means the subscription level you purchase: Free, Solo, Team Manager, Pro, or a custom Enterprise tier.
• User means an individual you authorize to access the Service under your account (e.g. an employee or contractor).

3. The Service

The Service ingests inbound bid requests and produces structured preparation artifacts, including but not limited to requirement extraction, compliance matrices, team Q-Routing via Magic Link, intelligence summaries, and an MCP-native handoff to the AI client of your choice.

What the Service is not. The Service is a software tool and information aid. It is not legal, regulatory, tax, financial, accounting, or procurement advice. It does not submit bids, execute contracts, or make commercial commitments on your behalf. It does not guarantee that any bid you submit will be accepted, scored favorably, or be compliant with any specific procurement regime. You remain solely responsible for the content, compliance, accuracy, and submission of your bids.

Service evolution. We may add, modify, or remove features. Material removals on paid plans are announced at least thirty (30) days in advance to active accounts by email. Routine bug fixes, security patches, and additions are deployed continuously without notice.

Beta features.Features marked “beta,” “preview,” or “experimental” are provided as is, without any warranty, may be modified or removed at any time, and are excluded from any service-level commitment we make.

4. Eligibility and Account

• Age and capacity. You must be at least 18 years old and have the legal capacity to enter into a binding contract. If you accept these Terms on behalf of a legal entity, you represent that you have authority to bind that entity.
• One seat, one human. Each paid seat may be used by exactly one (1) named human User. Sharing seats across multiple humans is not permitted. Named service accounts (e.g. CI bots, MCP service identities) are permitted on Pro and Enterprise plans.
• Credentials. You are responsible for safeguarding your account credentials, API tokens, and MCP tokens. Notify us immediately at security@qlows.com of any unauthorized use. You remain responsible for activity under your account until we acknowledge such notice.
• Accurate information. You will keep your account information (legal name, billing details, contact email) current and accurate.
• Sanctions and embargoes.You represent and warrant that neither you, your organization, nor any User is (a) located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive U.S. or EU sanctions (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine); (b) listed on the U.S. Treasury OFAC Specially Designated Nationals (SDN) list, the U.S. Commerce Department’s Entity List, the EU Consolidated Sanctions List, or any equivalent list; or (c) owned 50% or more, directly or indirectly, by one or more parties on those lists.
• Suspension. We may suspend access at any time, with or without notice, where suspension is reasonably necessary to (i) prevent material harm to us, other customers, or third parties; (ii) comply with law, court order, or regulator request; (iii) investigate suspected violation of Section 7 (Acceptable Use); or (iv) address non-payment of fees overdue more than 14 days.

5. Plans, Pricing, and Billing

The plan you select at checkout determines the limits and features available to you. Plans as of the Effective Date are:

• Free — One (1) deal per calendar month. No card required. Excludes Model Export, MCP, and Q-Routing.
• Solo — Per-seat plan with personal MCP token and Model Export. Pricing per the Pricing page.
• Team Manager — Per-seat plan adding Q-Routing magic-link collaboration. Pricing per the Pricing page.
• Pro — Per-organization plan with a volume cap of fifty (50) deals per calendar month, audit log, SSO/SAML availability, contractual no-training guarantee in the DPA, and priority support. Pricing per the Pricing page.
• Enterprise — Volumes above the Pro cap, custom MCP integrations, air-gapped or self-hosted deployment, custom data-residency, and similar requirements are negotiated separately. Reach legal@qlows.com.

Currency and taxes.All fees are denominated in U.S. dollars unless an order form specifies otherwise. Stated fees are exclusive of value-added tax, sales tax, use tax, withholding tax, or similar government charges (collectively, “Taxes”), which we add at checkout or invoice where required. EU B2B customers may be charged under the reverse-charge mechanism upon verification of a valid VAT identification number. Taxes do not reduce the fees payable to qlows.

Payment.Payments are processed by Stripe, Inc. (“Stripe”) under its Services Agreement. You authorize us to charge the payment method on file for all fees as they become due, including renewals.

Auto-renewal. Paid plans renew automatically at the end of each billing period for the same plan and term at the then-current published price for that plan, unless you cancel before the renewal date. Renewal notices are emailed to the account email at least fourteen (14) days before renewal for annual plans, and at least one (1) day before renewal for monthly plans. You may cancel at any time from your Stripe Customer Portal; cancellation takes effect at the end of the then-current billing period.

Late payment. Undisputed amounts overdue more than fourteen (14) days bear interest at the lesser of 1.5% per month or the maximum permitted by law. We may suspend the Service for non-payment after providing written notice and a 7-day cure window.

Price changes.We may change list prices with at least thirty (30) days’ notice. New prices apply to your next renewal — they do not apply mid-term. If you do not accept a price change, cancel before the renewal date and the old price continues through the end of your paid term.

Third-party AI costs. qlows fees do not include charges from AI Providers (Anthropic, OpenAI, etc.) you connect via MCP or otherwise integrate with. Those charges are billed to you directly by the AI Provider and are governed by your separate agreement with that provider.

6. Refunds and Cancellation

Monthly plans. Monthly plans are non-refundable for the current billing period. Cancellation stops the next renewal; you retain access through the end of the paid period.

Annual plans. Annual plans are refundable on a pro-rata basis if cancelled within fourteen (14) days of the initial purchase or renewal. After 14 days, annual plans are non-refundable but service continues until the end of the paid term.

EU consumer withdrawal. If you are an EU consumer (a natural person acting outside your trade or profession), Section 21 (EU Right of Withdrawal) applies and prevails over this Section 6.

Chargebacks. If you initiate a payment-card chargeback for fees without first contacting billing@qlows.com and giving us a reasonable opportunity to resolve the dispute, we may (a) suspend or terminate your account, and (b) pass through any chargeback processing fees imposed on us by Stripe (currently up to USD 25 per chargeback).

7. Acceptable Use Policy

You will not, and will not permit anyone else to:

• Upload, store, or transmit through the Service (i) any material classified under any government’s security classification scheme (including U.S. classifications such as Confidential, Secret, Top Secret, or Controlled Unclassified Information, and German classifications such as VS-NUR-FÜR-DEN-DIENSTGEBRAUCH); (ii) any technical data, software, or technology subject to U.S. International Traffic in Arms Regulations (ITAR) or the U.S. Export Administration Regulations (EAR), without our prior written consent and a written export-compliance plan; (iii) any personal data subject to special legal regimes beyond what our Service is built to handle, including U.S. HIPAA protected health information, U.S. payment-card account numbers (other than for paying us), Illinois BIPA biometric identifiers, or comparable foreign equivalents; or (iv) third-party confidential material (including NDA-protected RFPs) without holding all necessary rights and consents.
• Reverse engineer, decompile, disassemble, or attempt to derive source code, prompts, model weights, or training data from the Service, except to the extent reverse engineering is expressly permitted under applicable law notwithstanding this prohibition.
• Use the Service or Output to train, fine-tune, evaluate, or develop competing AI models, including by scraping Output for use in third-party training corpora.
• Resell, sublicense, lease, or otherwise make the Service, MCP access, API access, or Output available to third parties without a written partner agreement.
• Use the Service to bid on tenders for which you are legally ineligible, to coordinate bids with competitors in violation of antitrust law, or to circumvent procurement anti-collusion or conflict-of-interest rules.
• Use the Service to harass, defame, or harm any person, or to send unsolicited bulk communications. Magic Link invitations must be sent only to individuals with whom you have a reasonable business relationship for the question posed.
• Attempt to gain unauthorized access to the Service, to any other customer’s account, or to any underlying infrastructure; perform unauthorized penetration testing, stress testing, or load testing; or interfere with the integrity, availability, or performance of the Service.
• Circumvent or attempt to circumvent any usage limit, rate limit, deal cap, or other technical restriction.
• Remove, alter, or obscure any proprietary notice in the Service.

Violations of this Section 7 are a material breach. We may suspend or terminate access immediately, report violations to regulators or law enforcement where required by law, and preserve evidence under our incident-response policies.

8. AI Services and Output Disclaimer

This Section 8 is material to the Service. Read it carefully.

8.1 AI Nature of the Service

The Service is an AI-enabled system. It uses large language models and embedding models provided by Anthropic, OpenAI, and other AI Providers to analyze Customer Content and to generate Output. The Service is intended to assist trained professionals in preparing bid responses — it is not autonomous and is not a decision-maker.

8.2 Output is Probabilistic; No Warranty of Accuracy

AI models produce probabilistic content. Output may contain factual inaccuracies, may omit requirements or signals present in the source material, may misclassify documents, and may generate suggested deadlines, monetary figures, eligibility criteria, evaluation weightings, or strategic guidance that is incomplete or wrong. You acknowledge that large language models can produce convincing but inaccurate content commonly called “hallucinations.”

No reliance without verification. You agree not to rely on Output, and not to submit Output as part of a bid or representation to a third party, without independent verification against the source material and the judgment of qualified personnel. This applies in particular to: deadlines, page-limit constraints, mandatory format rules, monetary amounts, eligibility criteria, evaluation weightings, certifications, and any item that, if wrong, would disqualify a bid or expose you to liability.

No professional advice. Output is not legal, regulatory, tax, financial, accounting, medical, or procurement advice, and is not a substitute for professional advice. Use of Output for any specific decision is at your sole risk.

8.3 Hallucinations Acknowledgment

You specifically acknowledge that the Service may generate fabricated content that appears authoritative — including fabricated citations, requirements, deadlines, monetary amounts, names, or references. You assume the risk of any such fabrication and waive any claim against qlows arising from reliance on Output without verification as required by Section 8.2.

8.4 Algorithmic Bias

AI models can exhibit biases inherited from training data, including biases against particular languages, regions, business sizes, dialects, or document conventions. We work to mitigate bias but cannot guarantee that Output is neutral, unbiased, fair, or non-discriminatory. You are responsible for ensuring that your use of Output complies with non-discrimination law and procurement-fairness obligations applicable to you.

8.5 Model Substitution and Deprecation

The Service depends on third-party AI Providers. Those providers may deprecate, modify, throttle, or discontinue models or APIs we use. We may substitute equivalent models or providers, including without advance notice, to maintain continuity of the Service. Your reliance on a specific underlying model, version, or output style is at your risk.

8.6 No Training on Customer Content

We do not use Customer Content to train, fine-tune, or evaluate any AI model — ours or any third party’s. We use no-training endpoints from our AI Providers (including Anthropic’s Commercial Terms and OpenAI’s Business Terms) and contractually bind Sub-Processors to the same standard. Pro customers receive this guarantee in writing in the DPA. The current Sub-Processor list and the training posture of each Sub-Processor are published at qlows.com/legal/subprocessors.

8.7 Automated Decision-Making — GDPR Article 22

The Service does not subject any natural person to a decision based solely on automated processing that produces legal effects concerning them or similarly significantly affects them. Output is suggestive — your human team makes the decisions that produce legal or commercial effect (bid / no-bid, pricing, compliance attestation, contract acceptance). If you intend to use Output to make decisions falling within GDPR Article 22, you must implement your own human-review safeguards and disclosures.

8.8 EU AI Act Transparency (Article 50)

You are interacting with an AI-enabled system. Where the Service marks Output as AI-generated, you should treat it as such. If you republish or submit Output, you remain responsible for any disclosure obligations imposed on you by the EU AI Act, the Digital Services Act, or other applicable transparency laws.

8.9 Ownership of Output

As between you and qlows, you own all Output generated for your account. qlows claims no ownership of Output. We may retain anonymized, aggregated operational metrics (token counts, latency, error rates, feature usage) for service improvement; such metrics never contain Customer Content.

9. Customer Content and Privacy

Ownership. As between the parties, you retain all right, title, and interest in Customer Content, including all Output.

License to qlows. You grant qlows a worldwide, non-exclusive, royalty-free, sublicensable (to Sub-Processors only) license to host, store, transmit, display, transform, and process Customer Content solely as necessary to (a) provide and maintain the Service for you, (b) prevent or address fraud, abuse, or security incidents, and (c) comply with law. This license terminates when the relevant Customer Content is deleted from the Service, subject to Section 17 (Termination) retention.

Customer warranties.You represent and warrant that (i) you own Customer Content or have all rights necessary to upload it; (ii) Customer Content does not infringe any third party’s intellectual property, privacy, publicity, or contractual rights; (iii) Customer Content does not violate Section 7; and (iv) you have the lawful basis under applicable data-protection law to provide any personal data within Customer Content for processing by qlows.

Privacy. Our processing of personal data within Customer Content is governed by our Privacy Policy and, where a customer-controller / qlows-processor relationship exists, by the Data Processing Addendum.

International transfers. Customer Content may be transferred to and processed in the United States and other countries where we or our Sub-Processors operate. For transfers of personal data from the EEA, UK, or Switzerland to a country without an adequacy decision, we use the EU Standard Contractual Clauses, the UK International Data Transfer Addendum, or, where applicable, the EU-U.S. Data Privacy Framework.

Retention. Customer Content is retained while your account is active. On termination, Customer Content is retained for thirty (30) days to allow export, then purged from production systems. Backups are overwritten on our standard backup cycle (typically within ninety (90) days). Billing records are retained as required by applicable tax law.

Export and deletion.You may export Customer Content at any time via the Service’s export endpoints (GDPR Article 20). You may request deletion of your account and Customer Content at any time via the Service’s deletion endpoint (GDPR Article 17). You are responsible for maintaining your own backups.

10. Intellectual Property

qlows IP. qlows and its licensors retain all right, title, and interest in and to the Service, including all software, models we develop, prompts, templates, databases, documentation, the qlows trademarks, logos, and trade dress, and all derivatives and improvements. Except for the limited rights granted in these Terms, no rights are granted to you by implication, estoppel, or otherwise.

Feedback. If you provide suggestions, enhancement requests, recommendations, or other feedback about the Service, you grant qlows a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that feedback without restriction. Feedback is provided voluntarily and is not Customer Content.

Brand use. You may identify yourself as a qlows customer and use the qlows name and unmodified logo to do so, subject to any brand guidelines we publish. You may not imply endorsement, partnership, or affiliation beyond a customer relationship.

DMCA / copyright takedown. qlows complies with the U.S. Digital Millennium Copyright Act. To report infringement of a copyright you own, send a written notice including all elements required by 17 U.S.C. § 512(c)(3) to our designated agent at dmca@qlows.com. Repeat infringers’ accounts may be terminated. The designated-agent contact above also applies for analogous notices under EU Article 17 DSM Directive procedures and the Digital Services Act.

11. Confidentiality

Each party may disclose to the other party (“Recipient”) information that is identified as confidential or that a reasonable person would understand to be confidential (“Confidential Information”). Customer Content is your Confidential Information; the Service, our pricing not publicly listed, and our roadmap are our Confidential Information.

Recipient will (a) use Confidential Information only to exercise rights and perform obligations under these Terms, (b) protect Confidential Information with at least the same care it uses for its own confidential information of like importance (and in any event no less than reasonable care), and (c) disclose Confidential Information only to its personnel and contractors bound by confidentiality obligations no less protective than these.

Confidential Information does not include information that (i) was lawfully known to Recipient without obligation of confidentiality, (ii) was independently developed without use of Confidential Information, (iii) is or becomes public through no fault of Recipient, or (iv) was lawfully received from a third party without confidentiality obligation. Recipient may disclose Confidential Information as required by law or legal process, provided that, where lawful, it gives prompt notice to the other party so the other party may seek a protective order.

12. Data Security

We implement administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, disclosure, alteration, and loss. Our current measures include encryption in transit (TLS 1.3), encryption at rest (AES-256 at the database layer), row-level security per customer tenant, role-based access controls, audit logging, mandatory MFA for production access, isolated environments per stage, and routine third-party penetration testing on the Pro tier.

Breach notification. We will notify you without undue delay, and in any event within seventy-two (72) hours, after becoming aware of a personal-data breach affecting your Customer Content, providing the information required under GDPR Article 33 to the extent then known. Initial notice does not constitute an admission of fault.

Your responsibility. You are responsible for the secure handling of credentials, API tokens, MCP tokens, and Magic Link URLs on your side, including not posting them in shared chats, screenshots, public repositories, or unprotected logs.

13. Service Availability

The Service is provided as is and as available. Free, Solo, and Team Manager plans do not include a service-level commitment. For the Pro plan, we target 99.5% monthly uptime as a non-binding goal; service credits, if any, are described in a separate SLA document available on request at legal@qlows.com.

We perform scheduled maintenance with advance notice where practical, and may perform emergency maintenance without notice. Outages or degradation caused by Sub-Processors or AI Providers (including Anthropic, OpenAI, Supabase, Stripe, Vercel, Inngest, Resend, PostHog, or others identified on the Sub-Processors list) are beyond our reasonable control.

14. Warranties and Disclaimers

Mutual warranties. Each party warrants that it has authority to enter into these Terms.

Disclaimer.EXCEPT AS EXPRESSLY STATED IN THESE TERMS OR IN A SIGNED ORDER FORM, THE SERVICE AND OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND QLOWS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. QLOWS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR FIT FOR ANY PARTICULAR PURPOSE.

Statutory rights preserved. Nothing in this Section excludes or limits any warranty, condition, or liability that may not be excluded or limited under applicable law, including under §§ 434, 437 of the German Civil Code (BGB) for consumers, and under non-waivable consumer protections in your jurisdiction.

15. Limitation of Liability

Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, REPUTATION, BUSINESS OPPORTUNITY, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Liability cap.EXCEPT FOR THE EXCLUDED CLAIMS BELOW, EACH PARTY’S TOTAL AGGREGATE LIABILITY UNDER OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT OF FEES YOU PAID TO QLOWS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). MULTIPLE CLAIMS DO NOT EXPAND THE CAP.

Excluded claims.The cap and exclusions above do not apply to (i) your obligation to pay fees that are due, (ii) either party’s indemnification obligations under Section 16, (iii) either party’s willful misconduct, fraud, or gross negligence, (iv) breach of Section 11 (Confidentiality), or (v) any liability that cannot be limited under applicable law.

Mandatory law carve-out (EU/DE). Where these Terms are governed by, or you are protected by, the laws of an EU member state, Switzerland, or the United Kingdom, the limitations in this Section do not apply to (a) liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), (b) personal injury, injury to health, or death, (c) claims under the German Product Liability Act (Produkthaftungsgesetz) or comparable EU product-liability regimes, or (d) breach of cardinal contractual duties (wesentliche Vertragspflichten), in which case liability is limited to typical foreseeable damage. Mandatory consumer protections in your jurisdiction always apply.

Basis of bargain. The allocation of risk in Sections 14 and 15 is a material part of the bargain between the parties and forms the basis on which fees are set. The limitations apply even if a limited remedy fails of its essential purpose.

16. Indemnification

By Customer.You will defend, indemnify, and hold harmless qlows, its affiliates, and their respective officers, directors, employees, and agents from and against any third-party claim, demand, action, or proceeding, and any related losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees), arising from or related to (a) Customer Content, including allegations of intellectual-property infringement, trade secret misappropriation, defamation, privacy violation, NDA breach, or unauthorized disclosure of confidential or export-controlled material; (b) your or any User’s use of the Service in breach of these Terms or applicable law; (c) your gross negligence or willful misconduct; (d) any claim brought by a Magic Link recipient relating to how you used Magic Link to contact them; and (e) your tax obligations.

By qlows.Subject to the liability cap in Section 15 (the cap does apply to this indemnity), qlows will defend you against any third-party claim alleging that the Service, used as permitted under these Terms, infringes that third party’s patent, copyright, or trademark, and will pay damages and costs finally awarded by a court of competent jurisdiction or agreed in settlement. This indemnity does not apply to claims arising from (i) Customer Content, (ii) your modifications to the Service, (iii) your combination of the Service with other software or services not provided by qlows, (iv) your use of the Service in violation of these Terms, or (v) any beta or experimental feature. As your sole remedy if a claim arises, qlows may at its option (1) procure for you the right to continue using the Service, (2) modify the Service to be non-infringing, or (3) terminate the affected portion of the Service and refund a pro-rata portion of fees paid for the remainder of the affected term.

Procedure.The indemnified party will (a) give the indemnifying party prompt written notice of the claim, (b) tender sole control of defense and settlement to the indemnifying party (provided no settlement imposing liability or admission on the indemnified party may be entered without its consent), and (c) provide reasonable cooperation at the indemnifying party’s expense.

17. Term and Termination

These Terms remain in effect while you have an account.

By Customer. You may cancel any time from your Stripe Customer Portal. Cancellation takes effect at the end of the current billing period. Refunds, if any, are governed by Section 6.

By qlows for cause. We may suspend or terminate immediately on written notice if (a) you materially breach these Terms and fail to cure within fourteen (14) days of notice (no cure period applies to breaches of Sections 4 (sanctions), 7 (Acceptable Use), 9 (Customer Content warranties), 11 (Confidentiality), or payment more than 14 days overdue); (b) we are required by law, court order, or regulator; or (c) continuing the relationship would expose qlows to a material legal or reputational risk we cannot reasonably mitigate.

By qlows for convenience.We may terminate on thirty (30) days’ notice for any reason. In that case, we refund the pro-rata portion of any pre-paid fees for the unused remainder of the paid term.

Effect of termination. On termination (i) all rights and licenses granted under these Terms end (other than rights that by their nature survive); (ii) you may export Customer Content within thirty (30) days, after which it is purged from production systems on our standard backup cycle; and (iii) accrued payment obligations survive.

Survival. Sections 2 (Definitions), 6 (Refunds, where applicable), 8 (AI Output Disclaimer), 9 (Customer Content ownership), 10 (Intellectual Property), 11 (Confidentiality), 14 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnification), 17 (Termination effects), 19 (Governing Law), 20 (Dispute Resolution), and 24 (General Provisions) survive termination.

18. Export Controls and Sanctions

The Service and any technology made available to you are subject to U.S. export-control and economic-sanctions laws, including the U.S. Export Administration Regulations and regulations administered by the U.S. Treasury OFAC. You will comply with all such laws, will not export, re-export, or transfer the Service to any prohibited destination or party, and will not use the Service for any prohibited end-use (including weapons of mass destruction).

19. Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, where qlows’s operator (GrowthHackers LLC) is organized and has its principal place of business, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you are an EU consumer, the choice of law above does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence (Rome I Regulation Article 6).

20. Dispute Resolution

Informal resolution. Before filing a claim, you and qlows will attempt in good faith to resolve any dispute through informal negotiation by sending written notice to legal@qlows.com (and to your account email, in the case of qlows). The parties will negotiate for at least thirty (30) days before initiating formal proceedings.

Binding arbitration (U.S. customers). Except for the carve-outs below, any dispute that is not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules and Consumer Arbitration Rules (where the latter apply), seated in Sheridan, Wyoming, in English. Where in-person attendance is not practical, hearings may be conducted by videoconference. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this Section.

Class action waiver (U.S. customers).EACH PARTY WAIVES ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable, then the entire arbitration provision is unenforceable as to the affected claim, which must instead proceed in court.

Carve-outs. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for actual or threatened infringement or misappropriation of intellectual property, breach of Section 11 (Confidentiality), or violation of Section 7 (Acceptable Use). Small-claims actions are permitted.

EU consumers.EU consumers retain the right to bring proceedings before, and have proceedings brought against them only in, the courts of the EU member state in which they are domiciled (Brussels Ia Regulation Articles 17–19). The European Commission’s online dispute-resolution platform is available at ec.europa.eu/consumers/odr. qlows is not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

21. EU Consumer Right of Withdrawal (B2C)

If you are an EU consumer (a natural person acting outside your trade, business, craft, or profession), you have the right to withdraw from a paid plan within fourteen (14) days of contract conclusion, without giving any reason.

Exercise. To exercise the right of withdrawal, send an unambiguous statement (e.g. email) to billing@qlows.com before the 14-day period expires. You may use, but are not required to use, the model withdrawal form set out in Annex I(B) of EU Directive 2011/83/EU. The deadline is met if you send the statement before the period ends.

Effects. If you withdraw, we will refund all payments received from you for the cancelled plan, without undue delay and no later than fourteen (14) days from the day we receive your withdrawal notice. We will use the same payment means you used for the original transaction unless you expressly agree otherwise.

Early start of service / loss of right of withdrawal. The Service is digital content delivered immediately on contract conclusion. If you have requested that performance begin during the withdrawal period (which is implicit in any use of the Service before 14 days have passed) and you have expressly consented to the start of performance with acknowledgment that you lose the right of withdrawal once performance has begun (§ 356(4) BGB / EU Directive 2011/83/EU Art. 16(m)), your right of withdrawal lapses on first use of the Service. Where you have not given such consent, withdrawal is fully available for 14 days. We will obtain this consent at checkout for consumer plans.

22. Force Majeure

Neither party will be liable for any delay or failure to perform (other than payment of fees) caused by events beyond its reasonable control, including acts of war, terrorism, sabotage, civil unrest, natural disaster, pandemic, government action, embargo, sanctions, internet outage, cyber-attack, denial-of-service attack, failure of public utilities or telecommunications, failure or deprecation of any AI Provider or Sub-Processor, deprecation or unavailability of any third-party AI model, or any other event of force majeure. The affected party will notify the other party as soon as reasonably practicable and will use reasonable efforts to resume performance.

23. Modifications to These Terms

We may modify these Terms from time to time. We will notify active accounts of material changes (e.g. changes to pricing structure, refund mechanics, the liability cap, governing law, or arbitration mechanics) by email at least thirty (30) days before the new version takes effect. For non-material changes (e.g. typo fixes, clarifications, Sub-Processor list updates), notice may be given by email or in-app message and the new version takes effect on the date stated.

Continued use of the Service after the effective date of a revised version constitutes acceptance of that version. If you do not accept a revised version, your sole remedy is to cancel the affected plan before the new version takes effect; we will refund the unused pro-rata portion of any pre-paid fees.

24. General Provisions

• Notices. Notices to you may be given by email to the address on your account or by in-app notification. Notices to qlows must be sent to legal@qlows.com and, for matters requiring formal service, to GrowthHackers LLC, 1309 Coffeen Avenue, Sheridan, Wyoming 82801, USA.
• Assignment. You may not assign or transfer these Terms or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all assets, on notice to you. Any attempted assignment in violation of this clause is void.
• Relationship. The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship.
• No third-party beneficiaries. There are no third-party beneficiaries to these Terms.
• Severability. If any provision is held unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in full force and effect.
• Waiver. No failure or delay in exercising any right or remedy operates as a waiver. No waiver is effective unless in writing and signed by the waiving party.
• Entire agreement. These Terms, together with all incorporated documents (Privacy Policy, DPA, Cookie Policy, Sub-Processors list, and any signed order form), constitute the entire agreement between the parties on this subject and supersede all prior or contemporaneous communications, representations, and agreements.
• Language. These Terms are written in English. Any translation provided is for convenience only; in case of conflict, the English version controls (where permitted by applicable consumer-protection law).
• Headings. Section headings are for convenience only and do not affect interpretation.
• U.S. Government end-users.The Service and Documentation are “Commercial Items” as defined in 48 C.F.R. § 2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” and are licensed to U.S. Government end-users only as commercial items with only those rights granted to all other end-users.

25. Contact

General: hello@qlows.com
Legal: legal@qlows.com
Billing: billing@qlows.com
Security: security@qlows.com
DMCA / Copyright: dmca@qlows.com

Operator: GrowthHackers LLC, 1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States. EIN 33-2058796.